Last Updated: July 29, 2026
At Psy.nz ("Psy.nz", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the measures we take to keep it secure when you access our website, create an account, or use any of our services.
By accessing or using Psy.nz, you acknowledge that you have read and understood this Privacy Policy.
Psy.nz is an online platform that connects individuals with psychologists, counselors, mental health organizations, and related professional services. In addition to helping users discover qualified professionals, the platform provides psychologists and organizations with digital tools to manage their public profiles, communicate with clients, schedule appointments, and organize their daily practice.
The information we collect depends on the services you use and the type of account you create.
When registering an account, we may request information such as your name, email address, phone number, username, encrypted password, profile image, preferred language, country of residence, and any additional details you choose to provide voluntarily.
If you register as a psychologist, clinic, counseling center, or other healthcare organization, we may also collect professional information including licenses, certifications, education, qualifications, areas of expertise, office locations, consultation methods, business hours, professional biography, profile images, verification documents, and other information required to build and maintain your public professional profile.
When using communication features within the platform, we may process appointment requests, messages, uploaded files, attachments, and other information exchanged between users and professionals in order to provide the requested services.
Where online payments are supported, we may collect billing information and transaction records necessary to process payments and maintain financial records. Payment card details are typically processed directly by trusted third-party payment providers and are not stored on our servers unless explicitly stated.
Like most modern online services, Psy.nz automatically collects certain technical information when you visit the platform. This may include your IP address, browser type, operating system, device information, language preferences, referring websites, pages visited, session duration, timestamps, cookies, and diagnostic logs used to improve system performance, reliability, and security.
We use the information we collect to operate and improve the platform, manage user accounts, publish professional profiles, facilitate communication between clients and professionals, schedule appointments, verify professional credentials, respond to support requests, improve website functionality, maintain security, prevent fraud, comply with legal obligations, and develop new features and services.
Where permitted by applicable law, we may also use your contact information to send important account notifications, service announcements, security alerts, software updates, newsletters, or promotional materials. You may unsubscribe from marketing communications at any time, although essential service notifications may still be sent when necessary for account administration or security.
Personal information is processed only where a valid legal basis exists. Depending on your jurisdiction, this may include your consent, the performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving the platform, or other lawful grounds recognized under applicable privacy legislation.
Psy.nz does not sell personal information to third parties.
To provide our services, we may share information with carefully selected service providers that support the operation of the platform. These providers may include cloud hosting companies, infrastructure providers, email delivery services, analytics platforms, payment processors, identity verification services, customer support providers, and other trusted partners who process information on our behalf under appropriate contractual confidentiality obligations.
We may also disclose personal information where required by law, court order, regulatory authority, or government request, or when disclosure is necessary to protect the rights, property, safety, or legitimate interests of Psy.nz, our users, or the public.
Professional profiles published by psychologists, clinics, and organizations are intended to be publicly accessible. Information that professionals choose to include in their public profiles may be viewed by visitors, indexed by search engines, and shared through external services. Private messages, appointment information, uploaded documents, and account settings remain confidential unless the user explicitly makes them publicly available.
We employ a variety of administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include encrypted HTTPS connections, password hashing, authentication controls, role-based access management, security monitoring, regular software updates, vulnerability management, and secure data backup procedures.
Although we continuously work to protect personal information using industry-standard security practices, no electronic system can guarantee absolute security. As a result, while we make every reasonable effort to safeguard your data, we cannot guarantee complete protection against every possible security risk.
Personal information is retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, or satisfy other legitimate business purposes. When data is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable legal requirements.
Depending on your country of residence and applicable privacy laws, you may have the right to access your personal information, request corrections, update inaccurate data, withdraw consent where applicable, request deletion of your account, object to certain processing activities, request data portability where available, or submit a complaint to the appropriate data protection authority.
Requests relating to personal information may be submitted using the contact details published on the Psy.nz website. For security purposes, we may ask you to verify your identity before fulfilling certain requests.
Psy.nz uses cookies and similar technologies to improve website functionality, remember user preferences, maintain secure login sessions, analyze platform performance, personalize content, and enhance the overall user experience. Most web browsers allow users to manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain functionality of the platform.
Our services are not intended for children who are below the minimum age required under applicable law to independently consent to the processing of personal information. We do not knowingly collect personal information from children without appropriate parental or legal guardian authorization where required by law.
The platform may contain links to external websites, applications, or third-party services. Since these services operate independently from Psy.nz, we are not responsible for their privacy practices, policies, or content. We encourage users to review the privacy policies of any external websites they choose to visit.
As the platform evolves and new features are introduced, this Privacy Policy may be updated from time to time. The latest version will always be available on this page together with the date of the most recent revision. Continued use of Psy.nz after changes become effective constitutes acceptance of the updated Privacy Policy.
If Psy.nz becomes involved in a merger, acquisition, corporate restructuring, investment, or sale of assets, user information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.
If you have questions regarding this Privacy Policy, would like to exercise your privacy rights, or require assistance concerning the processing of your personal information, please contact us using the contact information available on the Psy.nz website.
By using Psy.nz, you acknowledge that you have read, understood, and agreed to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.